How do I deal with complaints and returns?

If you have any complaints or returns, please contact us directly. Our customer service is prepared to help you quickly and efficiently. In order to process your enquiry quickly, it would be helpful if you could send us a detailed description of your request.

Please note that it is important to confirm any damage to the parcel with the delivery service immediately. Without such confirmation, we are unfortunately unable to accept complaints and must reject them. Here are the steps you should follow:

- Check the parcel for damage on delivery.
- In the event of damage, obtain a written confirmation from the delivery service.

Here are the ways in which you can contact us:

- By phone: Call our service team on 06232 6759720. We are available during normal business hours and will be happy to help you.
- Email: Send an e-mail to info (at) armolan.de with your order number and a description of the issue. This information will help us to process your enquiry quickly.
- Contact form: Use our contact form to inform us of your request. Enter all the necessary information so that we can respond to you quickly.

Each complaint or return will be examined individually. Upon receipt of your enquiry, you will receive a confirmation and specific instructions on how to proceed. Please keep all relevant documentation and the original packaging until your case has been fully resolved.

Our aim is to ensure your satisfaction and provide you with a straightforward solution to your enquiry. Rely on our experience and dedicated customer service to find the best possible solution to your complaint.